What Happens When You Request An Advocate?
Anyone involved in the life of a child, youth, or young adult receiving services from a public system can request an advocate. MACY receives thousands of calls every year from diverse groups of people across Manitoba. Children, youth, and young adults can call on behalf of themselves or other young people, and biological parents, foster parents, CFS workers, teachers, professionals, or other adults can call when they are concerned about the services being provided to a young person they know.
All calls to MACY received during business hours will be answered directly by our front reception. When attending the MACY office in person, the first point of contact is also our front reception. After gathering information such as the name of the caller and/or the child/youth, calls are transferred to an Advocacy Officer for intake. If a message is left outside of business hours, the call will be returned by an Advocacy Officer at the earliest opportunity.
All MACY Advocacy Officers perform the intake function on a rotating basis. The Advocacy Officer will listen to your concern, and gather additional information in order to provide assistance. MACY believes in empowering young people and others to be successful self-advocates. A number of intakes are resolved by providing young people or adults calling on their behalf with the information necessary to advocate for themselves.
If a situation requires additional advocacy intervention, an Advocacy Officer will collect all the information related to your concern, and provide you with information on the next steps they will be taking. Advocacy service delivery will range in duration or nature of involvement depending on the circumstances of the concern.