{"id":40308,"date":"2022-05-31T16:04:42","date_gmt":"2022-05-31T21:04:42","guid":{"rendered":"https:\/\/macynew.local\/complaints-policy\/"},"modified":"2026-06-02T11:20:21","modified_gmt":"2026-06-02T16:20:21","slug":"complaints-policy","status":"publish","type":"page","link":"https:\/\/manitobaadvocate.ca\/fr\/complaints-policy\/","title":{"rendered":"Politique relative aux plaintes"},"content":{"rendered":"\n<p class=\"max-w-prose wp-block-paragraph\">Le protecteur des enfants et des jeunes au Manitoba s\u2019engage \u00e0 fournir des services \u00e0 l\u2019enseigne de l\u2019excellence aux enfants, aux jeunes et aux jeunes adultes.<\/p>\n\n\n\n<p class=\"max-w-prose wp-block-paragraph\">Si vous voulez formuler une plainte concernant notre travail ou nos services, nous souhaitons \u00eatre \u00e0 l\u2019\u00e9coute, comprendre et apprendre de vos pr\u00e9occupations afin de pouvoir am\u00e9liorer nos services.<\/p>\n\n\n\n<p class=\"max-w-prose wp-block-paragraph\"><strong>Qu\u2019est-ce qu\u2019une plainte? <\/strong>Une plainte signifie tout m\u00e9contentement concernant un service.<\/p>\n\n\n\n<p class=\"max-w-prose wp-block-paragraph\"><strong>Qui peut formuler une plainte? <\/strong>N\u2019importe qui peut formuler une plainte, y compris une plainte au nom d\u2019une autre personne.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Comment peut-on formuler une plainte?<\/strong><\/p>\n\n\n\n<p class=\"max-w-prose wp-block-paragraph\">Veuillez remplir le formulaire ci-dessous pour formuler une plainte.<\/p>\n\n\n\n<p class=\"max-w-prose wp-block-paragraph\">Si vous d\u00e9sirez soumettre un formulaire PDF par courriel, <a href=\"https:\/\/manitobaadvocate.ca\/wp-content\/uploads\/2020-01-1-_Final_Complaints_Form.pdf\">veuillez t\u00e9l\u00e9charger le formulaire<\/a> (disponible en fran\u00e7ais seulement) et envoyer le formulaire compl\u00e9t\u00e9 \u00e0 : <a href=\"about:blank\">complaints@manitobaadvocate.ca<\/a><\/p>\n\n\n\n<p class=\"max-w-prose wp-block-paragraph\">Si vous pr\u00e9f\u00e9rez communiquer par t\u00e9l\u00e9phone ou avez besoin d\u2019aide pour remplir le formulaire, vous pouvez aussi :<\/p>\n\n\n\n<ul class=\"wp-block-list max-w-prose\">\n<li><strong>Appeler au :<\/strong> <a href=\"about:blank\">204-988-7440<\/a> ou <a href=\"about:blank\">1-800-263-7146<\/a><\/li>\n\n\n\n<li><strong>Envoyez-nous un courriel \u00e0<\/strong> : <a href=\"about:blank\">info@manitobaadvocate.ca<\/a><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n<script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 3.1.\"),o(),0))},initializeOnLoaded:function(o){gform.callIfLoaded(o)||(document.addEventListener(\"gform_main_scripts_loaded\",()=>{gform.scriptsLoaded=!0,gform.callIfLoaded(o)}),document.addEventListener(\"gform\/theme\/scripts_loaded\",()=>{gform.themeScriptsLoaded=!0,gform.callIfLoaded(o)}),window.addEventListener(\"DOMContentLoaded\",()=>{gform.domLoaded=!0,gform.callIfLoaded(o)}))},hooks:{action:{},filter:{}},addAction:function(o,r,e,t){gform.addHook(\"action\",o,r,e,t)},addFilter:function(o,r,e,t){gform.addHook(\"filter\",o,r,e,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,r){gform.removeHook(\"action\",o,r)},removeFilter:function(o,r,e){gform.removeHook(\"filter\",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var d=gform.hooks[o][r];null==n&&(n=r+\"_\"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==r?t.apply(null,e):e[0]=t.apply(null,e)})),\"filter\"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});\n<\/script>\n\n                <div class='gf_browser_gecko gform_wrapper gravity-theme gform-theme--no-framework' data-form-theme='gravity-theme' data-form-index='0' id='gform_wrapper_4' >\n                        <div class='gform_heading'>\n                            <h2 class=\"gform_title\">FORMULAIRE DE PLAINTE RELATIVE AUX SERVICES<\/h2>\n                            <p class='gform_description'>L\u2019information contenue dans le formulaire est confidentielle et sera utilis\u00e9e seulement \u00e0 l\u2019interne pour r\u00e9soudre les probl\u00e8mes qui ont \u00e9t\u00e9 soulev\u00e9s. Nous acceptons les plaintes anonymes; cependant, notre capacit\u00e9 \u00e0 r\u00e9pondre \u00e0 vos pr\u00e9occupations pourrait \u00eatre limit\u00e9e si vous avez des questions \u00e0 clarifier et que nous n\u2019avons pas votre nom ou vos coordonn\u00e9es.<\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data'  id='gform_4'  action='\/fr\/wp-json\/wp\/v2\/pages\/40308' data-formid='4' novalidate><div class='gf_invisible ginput_recaptchav3' data-sitekey='6LeeLAIrAAAAAHuqCTu8e7NwGlCLNplF0hOANTCA' data-tabindex='0'><input id=\"input_1c9cb9763a57953039690a5d3630d98b\" class=\"gfield_recaptcha_response\" type=\"hidden\" name=\"input_1c9cb9763a57953039690a5d3630d98b\" value=\"\"\/><\/div>\n                        <div class='gform-body gform_body'><div id='gform_fields_4' class='gform_fields top_label form_sublabel_below description_above validation_below'><fieldset id=\"field_4_1\" class=\"gfield gfield--type-name gfield_contains_required field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Nom<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(N\u00e9cessaire)<\/span><\/span><\/legend><div class='ginput_complex ginput_container ginput_container--name no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 ginput_container_name gform-grid-row' id='input_4_1'>\n                            \n                            <span id='input_4_1_3_container' class='name_first gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_1.3' id='input_4_1_3' value=''   aria-required='true'     \/>\n                                                    <label for='input_4_1_3' class='gform-field-label gform-field-label--type-sub '>Pr\u00e9nom<\/label>\n                                                <\/span>\n                            \n                            <span id='input_4_1_6_container' class='name_last gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_1.6' id='input_4_1_6' value=''   aria-required='true'     \/>\n                                                    <label for='input_4_1_6' class='gform-field-label gform-field-label--type-sub '>Nom<\/label>\n                                                <\/span>\n                            \n                        <\/div><\/fieldset><div id=\"field_4_2\" class=\"gfield gfield--type-email gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_4_2'>Courriel<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(N\u00e9cessaire)<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_2' id='input_4_2' type='email' value='' class='large'    aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/div><div id=\"field_4_3\" class=\"gfield gfield--type-phone gfield--width-full field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_4_3'>Num\u00e9ro de t\u00e9l\u00e9phone<\/label><div class='ginput_container ginput_container_phone'><input name='input_3' id='input_4_3' type='tel' value='' class='large'    aria-invalid=\"false\"   \/><\/div><\/div><fieldset id=\"field_4_4\" class=\"gfield gfield--type-checkbox gfield--type-choice gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Remplissez-vous ce formulaire au nom d\u2019une autre personne?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(N\u00e9cessaire)<\/span><\/span><\/legend><div class='ginput_container ginput_container_checkbox'><div class='gfield_checkbox ' id='input_4_4'><div class='gchoice gchoice_4_4_1'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_4.1' type='checkbox'  value='Non'  id='choice_4_4_1'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_4_4_1' id='label_4_4_1' class='gform-field-label gform-field-label--type-inline'>Non<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_4_4_2'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_4.2' type='checkbox'  value='Oui'  id='choice_4_4_2'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_4_4_2' id='label_4_4_2' class='gform-field-label gform-field-label--type-inline'>Oui<\/label>\n\t\t\t\t\t\t\t<\/div><\/div><\/div><\/fieldset><fieldset id=\"field_4_5\" class=\"gfield gfield--type-checkbox gfield--type-choice gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Au sujet de quel programme du bureau du protecteur des enfants et des jeunes au Manitoba aimeriez-vous formuler une plainte?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(N\u00e9cessaire)<\/span><\/span><\/legend><div class='ginput_container ginput_container_checkbox'><div class='gfield_checkbox ' id='input_4_5'><div class='gchoice gchoice_4_5_1'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_5.1' type='checkbox'  value='Services de protection des droits'  id='choice_4_5_1'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_4_5_1' id='label_4_5_1' class='gform-field-label gform-field-label--type-inline'>Services de protection des droits<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_4_5_2'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_5.2' type='checkbox'  value='Enqu\u00eates'  id='choice_4_5_2'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_4_5_2' id='label_4_5_2' class='gform-field-label gform-field-label--type-inline'>Enqu\u00eates<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_4_5_3'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_5.3' type='checkbox'  value='Recherche'  id='choice_4_5_3'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_4_5_3' id='label_4_5_3' class='gform-field-label gform-field-label--type-inline'>Recherche<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_4_5_4'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_5.4' type='checkbox'  value='Assurance de la qualit\u00e9\n'  id='choice_4_5_4'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_4_5_4' id='label_4_5_4' class='gform-field-label gform-field-label--type-inline'>Assurance de la qualit\u00e9\n<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_4_5_5'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_5.5' type='checkbox'  value='Ne sais pas\/pas certain(e)'  id='choice_4_5_5'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_4_5_5' id='label_4_5_5' class='gform-field-label gform-field-label--type-inline'>Ne sais pas\/pas certain(e)<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_4_5_6'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_5.6' type='checkbox'  value='Autre'  id='choice_4_5_6'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_4_5_6' id='label_4_5_6' class='gform-field-label gform-field-label--type-inline'>Autre<\/label>\n\t\t\t\t\t\t\t<\/div><\/div><\/div><\/fieldset><div id=\"field_4_7\" class=\"gfield gfield--type-section gsection field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><h3 class=\"gsection_title\">D\u00c9TAILS RELATIFS \u00c0 LA PLAINTE<\/h3><\/div><div id=\"field_4_8\" class=\"gfield gfield--type-date gfield--input-type-datepicker gfield--datepicker-default-icon gfield--width-full field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_4_8'>Date de l\u2019incident\/lorsque le probl\u00e8me s\u2019est produit ou a commenc\u00e9 :<\/label><div class='ginput_container ginput_container_date'>\n                            <input name='input_8' id='input_4_8' type='text' value='' class='datepicker gform-datepicker mdy datepicker_with_icon gdatepicker_with_icon'   placeholder='mm\/jj\/aaaa' aria-describedby=\"input_4_8_date_format\" aria-invalid=\"false\" \/>\n                            <span id='input_4_8_date_format' class='screen-reader-text'>MM slash JJ slash AAAA<\/span>\n                        <\/div>\n                        <input type='hidden' id='gforms_calendar_icon_input_4_8' class='gform_hidden' value='https:\/\/manitobaadvocate.ca\/wp-content\/plugins\/gravityforms\/images\/datepicker\/datepicker.svg'\/><\/div><div id=\"field_4_9\" class=\"gfield gfield--type-textarea gfield--width-full field_sublabel_below gfield--has-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_4_9'>R\u00e9sum\u00e9 de la plainte<\/label><div class='gfield_description' id='gfield_description_4_9'>Que s\u2019est-il pass\u00e9? Veuillez nous donner le plus d\u2019information possible, y compris les personnes impliqu\u00e9es, les dates critiques, les actions qui ont eu lieu \u00e0 ces dates et le probl\u00e8me en tant que tel.<\/div><div class='ginput_container ginput_container_textarea'><textarea name='input_9' id='input_4_9' class='textarea large'  aria-describedby=\"gfield_description_4_9\"    aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><fieldset id=\"field_4_10\" class=\"gfield gfield--type-list gfield--width-full field_sublabel_below gfield--has-description field_description_above field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Le personnel impliqu\u00e9, le cas \u00e9ch\u00e9ant<\/legend><div class='gfield_description' id='gfield_description_4_10'>N\u2019\u00e9crivez rien si vous ne savez pas ou vous ne vous en souvenez pas<\/div><div class='ginput_container ginput_container_list ginput_list ginput_container_list--columns'><div class='gfield_list gfield_list_container'><div class=\"gfield_list_header gform-grid-row\"><div class=\"gform-field-label gfield_header_item gform-grid-col\">Nom<\/div><div class=\"gform-field-label gfield_header_item gform-grid-col\">Position<\/div><div class=\"gform-field-label gfield_header_item gform-grid-col\">Participation<\/div><div class=\"gfield_header_item gfield_header_item--icons gform-grid-col\">&nbsp;<\/div><\/div><div class=\"gfield_list_groups\"><div class='gfield_list_row_odd gfield_list_group gform-grid-row'><div class='gfield_list_group_item gfield_list_cell gfield_list_10_cell1 gform-grid-col' data-label='Nom'><input aria-invalid='false'  aria-describedby=\"gfield_description_4_10\" aria-label='Nom, Ligne 1' data-aria-label-template='Nom, Ligne {0}' type='text' name='input_10[]' value=''   \/><\/div><div class='gfield_list_group_item gfield_list_cell gfield_list_10_cell2 gform-grid-col' data-label='Position'><input aria-invalid='false'  aria-describedby=\"gfield_description_4_10\" aria-label='Position, Ligne 1' data-aria-label-template='Position, Ligne {0}' type='text' name='input_10[]' value=''   \/><\/div><div class='gfield_list_group_item gfield_list_cell gfield_list_10_cell3 gform-grid-col' data-label='Participation'><input aria-invalid='false'  aria-describedby=\"gfield_description_4_10\" aria-label='Participation, Ligne 1' data-aria-label-template='Participation, Ligne {0}' type='text' name='input_10[]' value=''   \/><\/div><div class='gfield_list_icons gform-grid-col'>   <button type='button'  class='add_list_item ' aria-label='Ajouter une autre ligne' onclick='gformAddListItem(this, 0)'>Ajouter<\/button>   <button type='button'  class='delete_list_item' aria-label='Supprimer la ligne 1' data-aria-label-template='Supprimer la ligne {0}' onclick='gformDeleteListItem(this, 0)' style=\"visibility:hidden;\">Retirer<\/button><\/div><\/div><\/div><\/div><\/div><\/fieldset><div id=\"field_4_11\" class=\"gfield gfield--type-textarea gfield--width-full field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_4_11'>Qu\u2019est-ce que le protecteur des enfants et des jeunes au Manitoba aurait d\u00fb faire ou dire? <\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_11' id='input_4_11' class='textarea large'      aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><div id=\"field_4_12\" class=\"gfield gfield--type-textarea gfield--width-full field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_4_12'>Quelle r\u00e9solution ou mesure aimeriez-vous vous obtenir?<\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_12' id='input_4_12' class='textarea large'  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class=\"wp-block-list\">\n<li>Votre plainte sera admise dans les deux jours.<\/li>\n\n\n\n<li>Notre gestionnaire ou dirigeant responsable communiquera avec vous pour discuter de votre pr\u00e9occupation.<\/li>\n\n\n\n<li>On examinera votre pr\u00e9occupation de mani\u00e8re juste et impartiale; si elle le justifie, une enqu\u00eate aura lieu.<\/li>\n\n\n\n<li>Une r\u00e9ponse vous sera transmise par \u00e9crit.<\/li>\n\n\n\n<li>On vous fournira l\u2019occasion d\u2019aller en appel et de faire entendre vos pr\u00e9occupations aupr\u00e8s d\u2019instances \u00e0 un niveau sup\u00e9rieur.<\/li>\n\n\n\n<li>Le protecteur remet une \u00e9valuation finale de toute plainte non r\u00e9solue et il a l\u2019obligation d\u2019\u00e9tablir un plan d\u2019action en cons\u00e9quence.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><a rel=\"noreferrer noopener\" href=\"http:\/\/manitobaadvocate.ca\/wp-content\/uploads\/2020-01-11-Complaints_flow_chart_for_public-_final.pdf\" target=\"_blank\">Download the Complaints Process Flowchart (PDF)<\/a> (disponible uniquement en anglais)<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Le protecteur des enfants et des jeunes au Manitoba s\u2019engage \u00e0 fournir des services \u00e0 l\u2019enseigne de l\u2019excellence aux enfants, aux jeunes et aux jeunes adultes. Si vous voulez formuler une plainte concernant notre travail ou nos services, nous souhaitons \u00eatre \u00e0 l\u2019\u00e9coute, comprendre et apprendre de vos pr\u00e9occupations afin de pouvoir am\u00e9liorer nos services. &hellip;<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-40308","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/manitobaadvocate.ca\/fr\/wp-json\/wp\/v2\/pages\/40308","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/manitobaadvocate.ca\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/manitobaadvocate.ca\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/manitobaadvocate.ca\/fr\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/manitobaadvocate.ca\/fr\/wp-json\/wp\/v2\/comments?post=40308"}],"version-history":[{"count":0,"href":"https:\/\/manitobaadvocate.ca\/fr\/wp-json\/wp\/v2\/pages\/40308\/revisions"}],"wp:attachment":[{"href":"https:\/\/manitobaadvocate.ca\/fr\/wp-json\/wp\/v2\/media?parent=40308"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}