Complaints Policy

The Manitoba Advocate for Children and Youth is committed to providing high quality services to children, youth, and young adults.

If you have a complaint about our work or service, we want to listen, understand, and learn from your concerns in order to improve our services.

What is a complaint? Any dissatisfaction with a service.

Who can make a complaint? Anyone can make a complaint, including making a complaint on someone else’s behalf.

How can a complaint be made?

Please complete the form below to make a complaint.

If you would like to submit a PDF form via email, please download the form and send the completed form to:

If you prefer to communicate on the phone or need help filling out the form, you can also:

What can I expect?

  • Your complaint will be acknowledged within two days.
  • You will be contacted by a manager or executive in charge of addressing your concern.
  • Your concern will undergo a fair and impartial review or, if warranted, an investigation.
  • A response will be communicated to you in writing.
  • Opportunities to appeal and elevate your concerns will be provided.
  • The Advocate provides final assessment of any unresolved complaints and it is up to them to determine course of action.
Complaints Process Flowchart